I consent to receive text messages from CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC for account notifications and customer service communications. You may reply STOP to opt out at any time. For assistance, reply HELP. Message and data rates may apply. Message frequency will vary. Learn more about our Privacy Policy and Terms and Conditions.
Optional. You can submit this form without agreeing to text messages.
How CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC collects, uses, protects, and shares customer information.
Effective date: 23 December 2016 · Last Updated: August 18, 2026
CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you visit our website (cenautomo.com), request estimates, or utilize our automotive repair services. If you do not agree with the terms of this privacy policy, please do not access our site or engage our services.
We collect information you provide directly to us in connection with your vehicle repair projects. This includes Personal Data (such as your name, email address, phone number, and physical address), Vehicle Information (VIN, make, model, mileage, and service history), and Communication Data (records of emails, phone calls, and text messages related to your vehicle servicing).
We use your information strictly to operate our automotive repair business. This includes: scheduling service appointments, diagnosing mechanical issues, providing repair estimates, ordering vehicle parts, processing billing, and responding to your direct customer service inquiries. We do not use your personal information to send marketing or promotional campaigns.
If you opt-in to communicate with us via text message, we may send you automated SMS/MMS messages strictly related to operational updates. These messages include vehicle drop-off confirmations, repair status alerts, estimate approval requests, and invoice links. Message frequency varies based on your active repair service. Standard message and data rates may apply. You can opt-out at any time by replying STOP to any message. Reply HELP for assistance.
Your consent to receive text messages is completely voluntary. Any SMS opt-in checkboxes provided on our contact forms, intake portals, or digital estimates are explicitly non-mandatory. You can freely secure our automotive repair services without agreeing to receive text messages. Choosing to opt-out of SMS communications will not impact your ability to contract with CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC for any vehicle work.
We strictly protect your mobile data. Under no circumstances do we share, sell, rent, or trade your mobile phone number or SMS opt-in consent data with any third parties, affiliates, parts suppliers, or external subcontractors for their marketing or promotional purposes.
We may share your general information (excluding mobile consent data) only in the following limited operational scenarios: with trusted service providers who assist in our daily operations (such as secure billing software or diagnostic databases), sublet specialty shops (e.g., transmission rebuilders), or when strictly required by law, court order, or local authorities for compliance purposes.
We implement industry-standard technical and organizational security measures to protect your personal and financial information against unauthorized access, alteration, or disclosure. This includes secure physical storage of keys and records at our facility and encrypted digital systems. However, no electronic transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate vehicle or contact information, request deletion of your data, or withdraw your consent for administrative communications. You may exercise these rights by contacting us using the details provided below.
Our website may utilize standard cookies and similar tracking technologies to ensure the site functions properly and to help us understand general user browsing behavior. These tools help us improve our digital experience. You can manage or disable cookies through your web browser's settings.
Our website may contain links to third-party websites, such as towing partners or OEM parts manufacturers. We are not responsible for the privacy practices, data collection, or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.
Our automotive repair services are intended exclusively for adults who legally own or operate motor vehicles. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.
We retain your personal and vehicle information only for as long as necessary to fulfill the repair service purposes outlined in this policy, uphold parts and labor warranties, maintain accurate financial records, and comply with state and federal business laws. Unneeded data is securely destroyed.
Direct any privacy question, access request, or opt-out request to:
CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC
513 MAIN ST HOLDEN, MA 01520
Phone: 1 (786) 840-0510
Email: admin@cenautomo.com
Website: cenautomo.com
The terms that govern repair services, estimates, warranty coverage, and use of this website.
Effective date: 23 December 2016 · Last Updated: August 19, 2026
CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC ("Company," "we," "our," or "us") provides these Terms and Conditions to govern your access to our website and automotive repair services. By authorizing work, using our online appointment portal, or leaving a vehicle at our facility, you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not utilize our vehicle repair services. These terms constitute a legally binding agreement between you and the Company.
We provide professional miscellaneous automotive repair services, including but not limited to mechanical diagnostics, engine repair, brake service, electrical system troubleshooting, and preventative maintenance. Diagnostic time is a billable service that requires specialized equipment and technician labor. We reserve the right to refuse service if a vehicle is deemed unsafe to operate or if requested repairs do not meet state inspection standards.
All repair work begins with a documented inspection and a written estimate. Initial estimates provided by our facility are valid for 30 days. Work proceeds only after you authorize the estimate in person, by phone, or through our secure digital portal. Final project costs may vary if additional structural damage is discovered upon disassembly or if parts pricing fluctuates. Any major deviations from the original repair plan must be approved through a formal modification before additional work proceeds.
Customers are strictly responsible for funding their automotive repairs according to the finalized invoice. Payment in full is due immediately upon completion of the work and prior to the release of the vehicle. We accept commonly used payment methods as posted at our service counter. Failure to make timely payments will prevent the release of your vehicle and may result in further legal collection methods.
Vehicles left at our facility for more than five (5) days after you have been notified of repair completion may incur reasonable daily storage charges. In accordance with Massachusetts law, the Company reserves the right to apply a statutory mechanic's lien to any vehicle for which authorized service charges remain unpaid.
Repairs performed at our facility are covered by a limited warranty on OEM or equivalent parts and our workmanship for the period strictly stated on your final invoice. This warranty covers specific defects in the newly installed parts we supplied and the associated labor we performed. Warranty claims require the presentation of the original invoice and a physical inspection of the vehicle at our Holden, MA facility.
Our limited warranty explicitly does not cover normal wear and tear items (e.g., brake pads, wiper blades). Furthermore, the warranty is voided in cases of damage resulting from vehicle collisions, off-road abuse, competitive racing, neglect of factory-recommended maintenance intervals, the installation of customer-supplied parts, or if the warranted component is altered or repaired by another facility.
You agree to provide accurate information regarding the vehicle's operating symptoms and to disclose any prior repairs or aftermarket modifications. You must possess the legal authority over the vehicle to authorize repairs. You are solely responsible for removing all personal valuables, toll transponders, and sensitive items from the vehicle prior to dropping it off for service.
The Company maintains comprehensive garage liability insurance. However, to the fullest extent permitted by law, our liability for any claim arising from services performed is strictly limited to the direct cost of repairing or replacing the defective part or correcting our specific labor scope. We are explicitly not responsible for pre-existing mechanical conditions, the failure of unrelated aged components during road testing, or any loss of use, rental car costs, or lost income.
If you voluntarily opt-in to receive text messages from us, you agree to receive automated SMS/MMS messages strictly for operational automotive repair management, including appointment reminders, vehicle drop-off confirmations, repair status alerts, and secure invoice links. We do not use text messaging for marketing or promotional campaigns. Message frequency will vary based on the active phase of your vehicle repair but will not exceed 5 messages in 1 day. Message and data rates may apply. You can opt-out at any time by replying STOP. Text HELP for assistance.
Your consent to receive these text messages is completely voluntary. The SMS opt-in checkbox on our service inquiry forms is explicitly not mandatory. Opting out will not affect your ability to contract with us for your vehicle repairs. We do not share, sell, rent, or trade your mobile phone data with any third parties, external parts suppliers, or subcontractors for marketing purposes.
All website content, diagnostic reports, service descriptions, and layout designs provided by CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC remain the exclusive intellectual property of the Company. Website content is provided for general information only and does not constitute a guaranteed mechanical diagnosis without a physical inspection. These materials may not be reproduced or distributed without our express written permission.
These Terms and Conditions and all repair authorizations shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any legal disputes arising from our automotive repair services must be resolved through good faith negotiation with our service manager. If litigation becomes necessary, both parties consent to the exclusive jurisdiction of the state courts located in Worcester County, Massachusetts.
You agree to fully indemnify and hold harmless CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC, its officers, technicians, and staff from any claims, damages, or liabilities arising from your failure to disclose hazardous vehicle conditions or aftermarket modifications. If any provision of these Terms is found by a court to be unenforceable, that specific provision shall be limited to the minimum extent necessary so that the remainder of these Terms shall remain in full legal effect.
CENTRAL MA AUTOMOTIVE REPAIR FACILITY, LLC
513 MAIN ST HOLDEN, MA 01520
Phone: 1 (786) 840-0510
Email: admin@cenautomo.com
Website: cenautomo.com